Refund Policy
RETURN AND REFUND POLICY
Upon acceptance of delivery, you are advised to promptly check the contents of your order to ensure no damages and/or differences. You are further advised to scan the QR code located on your bottle(s) the moment you receive it and to always assess the authenticity of the bottle using the Royal Malaysian Customs Department (‘JKDM’) app before consuming. If you are not 100% satisfied with your order, please kindly let us know via email at: support@chillout.my and we will do everything we can (within reason) to remedy the issue.
- Return:
- Our policy lasts 7 clear days. If 7 clear days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- You further acknowledge that a lot of our products are fragile; therefore we do not accept returns. We do not accept any returns of such products until and unless proven that it is Chillout’s fault of the said products delivered. You are entitled to exchange products which are found to be damaged or not in good condition upon delivery in accordance to the terms hereunder.
- To be eligible for a return, your product must be unopened and/or unused, and most importantly, the Chillout Security Sticker is not broken and/or tampered with and in the same condition that you received it and in the original packaging.
- Open (unscrewed/uncorked) bottles or bottles with a damaged label and/or tampered Chillout Security Sticker cannot be returned.
- If you need to return an item, send us an friendly email at support@chillout.my.
- To process your return, we require your order number, valid reason for the return, and receipt or proof of purchase.
- Please do not send your purchase back without prior notice.
- Refund:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Bulk products such as Beer Cartons cannot be returned as single bottles.
- Free gift items cannot be returned or redeemed for cash.