Shipping policy

 Delivery, Title & Risk

1.1.   Chillout Express Delivery. You agree that we shall deliver the products to the delivery address you provide on the same day with the anticipated lead time of two (2) hours provided you make your orders on Mon-Friday before 3pm, unless there are delays caused by events beyond our control. We deliver to all of Klang Valley and if we cannot deliver to you, we will notify you as soon as possible. Please inquire for shipping information to West Malaysia.

1.2.   Chillout Next Day Delivery. You agree that we shall deliver the products to the delivery address you provide on the next working day between 8am to 8pm should you make your order any time before 8pm.

1.3.   Free Delivery & Courier Delivery. You agree that we shall deliver the products to the delivery address you provide in 2 to 4 working days.

1.4.   For avoidance of doubt, and notwithstanding anything to the contrary, whilst we strive to ensure the product(s) reaches you within the expected delivery dates and times, we shall not be liable for any loss or damage incurred and/or suffered by you as a result of any late delivery caused by events beyond our control.

1.5.   Delivery costs are set during checkout according to your order amount and location. Any potential delivery costs will apply to all products in our online shop.

1.6.   It is your responsibility to check the delivery details and pricing, and be aware of any fees that could be incurred before you submit your order through our website.

1.7.   We always try and send out your order as soon as possible, but some things are out of our control. Any delivery periods displayed or advertised by us are estimates only and Chillout is not responsible for any delays that could arise.

1.8.   We may deliver your order using a range of delivery methods or courier services.

1.9.   If you need to change the delivery address or have a delivery request, please notify us immediately in writing. If you change your delivery address after your order has left our warehouse, we are no longer able to modify the delivery address and your order will be delivered to the original address. Notwithstanding anything to the contrary, Chillout reserves the rights to decline and/or change delivery requests at its sole discretion absolutely.

1.10.                    We will not deliver any orders without first receiving payment and in the event, there is a problem with processing your payment, we will contact you to sort the issue.

1.11.                    Once items are delivered to the delivery address provided, we are no longer liable for any liabilities, damages, or losses, and all risks are passed onto you.