Upon acceptance of delivery, you are advised to promptly check the contents of your order to ensure no damages and/or differences. You are further advised to scan the QR code located on your bottle(s) the moment you receive it and to always assess the authenticity of the bottle using the Royal Malaysian Customs Department (‘JKDM’) app before consuming. If you are not 100% satisfied with your order, please kindly let us know via email at: firstname.lastname@example.org and we will do everything we can (within reason) to remedy the issue.
Our policy lasts 7 clear days. If 7 clear days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
You further acknowledge that a lot of our products are fragile; therefore we do not accept returns. We do not accept any returns of such products until and unless proven that it is Chillout’s fault of the said products delivered. You are entitled to exchange products which are found to be damaged or not in good condition upon delivery in accordance to the terms hereunder.
To be eligible for a return, your product must be unopened and/or unused, and most importantly, the Chillout Security Sticker is not broken and/or tampered with and in the same condition that you received it and in the original packaging.
Open (unscrewed/uncorked) bottles or bottles with a damaged label and/or tampered Chillout Security Sticker cannot be returned.